Not loving your scent? Let us make it right.
You have 30 days from delivery to request a return or exchange.
What can be returned:
- Unopened perfumes (seal intact)
- Unburned candles (wick still white, wax untouched)
- Reed diffusers (bottles unopened, reeds still wrapped)
- Car air fresheners (still in original sealed pouch)
What cannot be returned:
- Any product where the safety seal or wrapper has been opened (for hygiene and safety)
- Gift cards
- Final sale items (clearly marked at checkout)
- Products damaged by misuse or improper storage
How to return:
- Email us your order number and which item(s) you want to return
- We will email you a prepaid return label (cost deducted from your refund)
- Pack items securely. Drop off at any carrier location listed on the label
- Once we receive the return, refunds are issued within 3–5 business days
Refund amount:
- Full product refund minus original shipping costs and return label fee
- If the return is due to our error (wrong item sent, damaged in transit), we cover all shipping costs
Exchanges (scent swapping):
Want a different perfume or candle scent? Start a return as above, then place a new order. We will refund your original purchase as soon as the return is scanned by the carrier. This is the fastest method.
Damaged on arrival:
If your diffuser bottle is cracked or your candle arrived broken, email us within 48 hours with a clear photo of the damage. We will ship a replacement the same day at no charge.